FAQ

LUDA Partners is a technological company that helps pharmacies to sell their parapharmacy products on online websites or sales platforms.

There are no membership fees, or installation, training, maintenance, and leaving costs. It is a win-win model: pharmacies will only pay if they sell their parapharmaceutical products online.

No. You can use the modules that are most convenient to you according to your pharmacy’s location and your needs. You will be able to choose in which project you will be active and to disconnect and reconnect whenever you consider.

You can stop working with LUDA whenever you want with no penalties. You will simply stop being part of every project we have in collaboration with pharmaceutical companies and third parties online.

Thus, you will not be able to sell your parapharmaceutical products on plenty of platforms that, otherwise, would cause major investments and difficulties.

We know the importance of personal attention and closeness with your patients. That is why LUDA Partners puts technology at your service: to be more competitive and to keep receiving patients personally. We see pharmacies as the heart of this project, so we want to bring back the digital users who only buy parapharmaceutical products online.

When it comes to parapharmaceutical products’ online sales, pharmacists will ALWAYS be the ones to dispense them to users that pick them up as well as to couriers who carry out the delivery.

LUDA Partners has optimized its technology to streamline connections between pharmacies and new channels to increase pharmacists’ online sales, tapping into the expansive network of partners across Ireland.

Additionally, LUDA Partners empowers pharmacies to thrive in the digital marketplaces by facilitating an effortless system so they can receive online orders, having more possibilities to sell, cross-sell, and improve their average order value. 

By leading technological innovation and expert guidance, LUDA Partners encourage pharmacists to become digital so they can drive their services and increase their online sales without interfering with their current workflow.

No. Our technological solution to connect pharmacies’ management systems is unique.

LUDA is a company that provides services to pharmacies. It does not have any medicines or products, and it does not sell or distribute anything. We just connect pharmacies in our digital network so they can punctually consult medicines or any other products’ availability in other pharmacies.

Likewise, by being in LUDA’s network, pharmacies can choose which parapharmacy online sales projects they want to participate in and start receiving orders.

We access it occasionally, when we make calls in determined moments, just to know if you have a product or not and show it to the consulting pharmacy. The data is in code and encrypted, and it is deleted every 72 hours, except for the transactions executed on the platform. Neither we nor any pharmacist can see your inventory. Your patients or billing’s data cannot be retrieved either.

And, of course, we do not sell data.

No. We do not sell it and never will; this appears on our contract. We connect pharmacies, which can consult what other pharmacies have the medicines or parapharmaceutical products patients need at the moment. We only charge each parapharmaceutical sale transaction. This is our business model. Other companies sell data, but we do not do it. It would be detrimental to us since pharmacies are our partners and we would be nothing without them.

The answer to both questions is NO. Through our technological platform, LUDA Partners consults certain medicines at a certain moment, but it cannot see pharmacies’ inventory. That is, thanks to the network formed by the connected pharmacies, LUDA can consult for a specific product’s availability. However, it will not have access to the whole pharmacy’s catalogue. For their part, they cannot know about the others’ inventory, just about the availability of a certain product at a certain moment.

LUDA Partners only does real-time consultations on the pharmacies’ management software to know the availability of a certain product in a certain pharmacy at the moment a pharmacist does a consultation.

It does not collect information and it does not show the provisions or prices’ number. It only displays the pharmacies that have the product requested available. LUDA does not sell information; it just transmits it.

LUDA Partners is easy to use. Besides the personal training received by our team, you will have documents and tutorials to learn how to use the tool and improve every day.

No. Amazon has a different business model. They have a principal warehouse, while our model, seeing pharmacies as the heart, wants to make sure that pharmacies make the sale. Patients buy their parapharmaceutical products online, and the closest pharmacy where they can be picked up or asked to be delivered from is the one to sell them. Our model is successful because it gets the most of the pharmacy model’ strengths: an assistance value when picking up products and products are handled and stored by pharmacists.

We do not possess any motorbikes, vans, or drones. We only connect with anyone who contributes to the network and respects the pharmacy model.